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Order and Payment Inquiries

What type of payment methods do you accept?
We accept Paypal payments / Credit Card through Paypal / Google Checkout.

What if the item I am looking is not listed or out of stock?
We receive our shipments frequently. Please check back with us in few days.

How much is Shipping / Handling (domestic)?
We offer free Fed-Ex ground shipping.

Order Status Inquiries

How can I check on the status of my order?
You may email or call us to get detailed info. We normally ship items within 72 hours of receiving your payment.

How do I get my tracking number?
You may email or call us for a tracking number.

Can I adjust/modify my order?
No you cannot adjust your order once the order has shipped. Please call or email us immediately if you change your minds.

Shipping Inquiries

Do you ship internationally?
No, we do not ship internationally.

Can I choose my shipping methods?
Sorry, all of our packaging and shipping methods are done via Fed-Ex. Unless your order contains more than 30 items, we will select the best method for you.

Do you ship to a different address other than my billing address?
Yes, we do ship to a different address other than your billing address.

When will you ship my order?
Most of our orders are shipped within 24 hours of receipt of payment however it may take up to 72 hours. Also in some instances because of our ever changing inventory we may have to refund your monies if the item is temporarily out of stock. This Refund will be Processed within 24hrs.

When can I expect to receive my order?
You should expect to receive your order within 3 - 7 days in the USA.

Can I pick up my order?
Sorry but our shipping company does not allow any pick up. (no exceptions)

Do you guarantee delivery by holiday?
We can only guarantee that we will process your order promptly.

Terms of Use

When you place an order with DiamondPrincess.com, you agree to the following terms of use.

Any and all laws in the state of New Jersey regarding the transaction with DiamondPrincess.com. or its associates will take precedence.
Any litigation will take place in a New Jersey court with New Jersey judges rulle with New Jerseystate law.
All weights are approximate, since some pieces are custom made to order. This includes stones, diamonds, metals, etc.
All qualities are approximate, due to the fact that diamond color and diamond clarity are subjective.
All attorneys' fees will be the responsibility of the attorneys' client and not that of DiamondPrincess.com
If a pricing error occurs on the website, we reserve the right to refuse orders.

Diamondprincess.com LLC is a BBB Accredited Business. Click for the BBB Business Review of this Jewelers - Retail in Fort Lee NJ